ORDERS AND RETURNS

How do I schedule a Showroom appointment?

If you are located in Sydney, Australia or traveling through the city, you can visit our Showroom to try on the latest collection. Located in 109 Shepherd St, Chippendale, NSW...


If I send someone a gift, will they see the prices?

NEVILLEE orders arrive ready to be gifted! The invoice inside your NEVILLEE order will not contain prices, only an itemized list of what's inside. This invoice will also have a...


How much does shipping cost?

***Exclusive Offer: FREE worldwide shipping*** Your order will ship for free and arrives with a return label for any returns or exchanges. Typically, orders placed on a business day before...


How do Digital Gift Cards work?

Giving the gift of NEVILLEE? It's the thought that counts.. Once you place your Digital Gift Card order, you will receive 2 emails. The subject lines will look like... NEVILLEE...


Why is my code not working?

Troubleshooting tips:New Customer Discounts New customer discounts only apply to your first order. If you are a new customer, double check that you are logged into your new account before...


What's your return policy?

Our Returns Policy is in addition to your rights under the Australian Consumer Law or the law of your jurisdiction. NEVILLEE accepts refunds and exchanges on all our items within...


Will I have to pay taxes and duty?

Customers are responsible for paying any additional customs or duties charges that may be incurred on their order and any unpaid duties charges is not eligible for refund of goods....


When will I get my order?

Your order will ship out from Sydney, Australia. AUSTRALIAN customers: Australia Post via standard post (3-5 days delivery). If you would like your delivery to arrive quicker, we have Express...


How do I return a gift?

You received a gift but it's not quite perfect... No worries, we get it! To set up a gift return, please email us returns@nevillee.com with the details listed below. Once...


Why do you requesting for my shipping address when I'm ordering a Digital Gift Card?

You will be asked at checkout to provide a shipping address for your Digital Gift Card, but rest assured that nothing will be shipped. Our website system defaults to asking...


How do I get a new return label?

If you have misplaced the return label your NEVILLEE order arrived with, you can reach out to returns@nevillee.com for assistance! Email us with your order number, item, size and color...


Can I modify or cancel my order?

Once you receive the Shipping Notification email, your order has been affixed with a DHL or Australian Post label and we can no longer cancel it. In this instance, you...


Can I change the shipping address on my order?

As long as the order has not been dispatched, we can change the address. Please email us serviceplease@nevillee.com to check the status. Please provide your order number and the correct...


Where do you ship?

At the moment, we only offer international shipping selected countries. See list of countries we currently ship to: ASIA PACIFIC: Australia, Hong Kong, Singapore, China, Taiwan, Brunei, India, Indonesia, Japan,...


Do you ship internationally?

At the moment, we offer international shipping to selected countries. See list of countries we currently ship to: ASIA PACIFIC: Australia, Hong Kong, Singapore, China, Taiwan, Brunei, India, Indonesia, Japan,...