Terms of service
Welcome to the NEVILLEE website (“the Site,” “we,” “us,” or “our”). NEVILLEE provides this site as a service to its customers. Please read the following terms of service (“Terms”) as they govern your use of our site. By using this Site, you agree to follow and be bound by the following rule below. If you do not agree to these Terms, please do not use this Site in any way. Additionally, NEVILLEE reserves the right to modify these Terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our Site at any time constitutes full acceptance of our service Terms.
Description of Service
NEVILLEE is an online retailer of wardrobe essentials made with high quality fabrics.
All of the content that appears on the NEVILLEE web site, including all visuals, text, audio and video clips are subject to copyright protections and /or other intellectual property rights or licenses or Trademark held by NEVILLEE . The entire content of the NEVILLEE web site is copyrighted as a collective work under Australian copyright laws.
NEVILLEE may contact you or provide you with service-related and/ or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us.
At NEVILLEE , we are committed to providing our customers with great quality products at low prices. Our products are sold online only at limited quantities and availabilities. NEVILLEE reserves the right to cancel orders at any time. Items in your shopping baskets are not reserved and my be purchased by other customers before the check-out process is complete. We have done our best to display our items as accurately as possible on the Site. Please be aware, variations in style, color, size, shape and look may occur. If you are not satisfied with your purchase, please review our Delivery & Returns page for further assistance.
All prices and orders are displayed and transacted as shown on the Site. NEVILLEE reserves the right to change prices without notice.
You cannot access or use the NEVILLEE website for any illegal or unauthorized purpose. Harassment in any manner or form of the Site, including via e-mail and chat or by obscene or abusive language, is strictly forbidden. Although NEVILLEE cannot monitor the conduct of its users, it is a strict violation of these Terms to use any information obtained from our Site in order to harass, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent. Also, you agree that no comments or other user submissions submitted by you to the NEVILLEE website will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You further agree that no comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.
Correction of Site Errors
The information on the NEVILLEE website may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to terminate any orders involving pricing errors or inaccuracies. We apologize for any inconveniences.
By use of this Site, you agree to indemnify and hold NEVILLEE (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these terms of service or any activity related to your account (including negligent or wrongful conduct).
Third Party Site
To improve our Site, NEVILLEE may use and promote services provided by outside third parties. However, even if the third party is affiliated with NEVILLEE , we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside sites linked on our Site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk. We are not responsible or liable for any loss or damage of any sort incurred as a result of any dealings with any third party website or merchant or operator of such a third party website.
Disclaimer of warranty
All content, products and services on the site, or obtained from a website to which the site is linked are provided to you “as is” without any guarantees or warranty. In connection with all content, products and services on this site, NEVILLEE makes no warranties of any kind, either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. Use of the product by a user is at the user’s risk.
Limitation of liability
NEVILLEE shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages that result from the use of, or the inability to use, the materials and services on this site or the performance of its products (even if NEVILLEE has been advised of the possibility of such damages).
To process orders is necessary to obtain your personal information. It is important for us that persons with whom we do business have confidence that we handle information responsibly and it is our policy to do this. Except where otherwise legally appropriate we will treat your personal information as private. If you pay online using a credit card, the card details are not viewed by us or any person except you during the transaction. The details are encrypted and passed directly to the bank. We do not retain your credit card details.
NEVILLEE will use promotional codes to offer special discounts and offers online. These offers are only offered online and are valid within the period specified. When placing your order, simply type the code in the promotional code box on the payment page and proceed to checkout by selecting Purchase Now. NEVILLEE promotional codes are strictly non-transferable. NEVILLEE reserves the right to cancel any promotional codes without any notice.
Delivery & Returns
We aim to address and dispatch all orders within 3 working days. Orders made online to a delivery address within Australia will be dispatched via Australia Post which normally arrive within 2 to 5 business days from date of dispatch.
Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery, or if incorrect details are provided during the checkout process. When your order is shipped you will be sent an email confirmation which will include an order number and must be used when enquiring about your order.
Please note we do not deliver to PO boxes, please provide us with a business or residential address.
We ship internationally to majority selected countries.
There may be Taxes or Duties applied by customs towards your order when, or after delivery is made. These charges are not inclusive of the original shipping charge, and are unable to be paid for, or reimbursed by NEVILLEE .
Customers are responsible for paying any additional customs or duties charges that may be incurred on their order and any unpaid duties charges is not eligible for refund of goods.. If you are unsure of the charges and whether you will be affected, please contact your local customs office. NEVILLEE will make every effort to deliver on time. However, we shall not be held liable for delayed or lost shipment.
Our Returns Policy is in addition to your rights under the Australian Consumer Law or the law of your jurisdiction.
RETURN OR EXCHANGE REQUIREMENTS
NEVILLEE want to ensure that you are completely satisfied with your purchase. If you change your mind about an item purchased on www.nevilee.com, you are entitled to an exchange within 7 days of receipt should it meet the below requirements:
- Proof of purchase at NEVILLEE .com must be provided,
- All tags must be in tact and attached,
- Garment must be returned in original condition, unworn and unwashed,
- Simply email us to returns@NEVILLEE .com and we'll get you set for your exchange.
All returns and or exchange of Products delivery fees, the purchaser will bare the delivery costs.
Return on Set Pieces category:
Any Return of an item from a set piece category, the refund will be calculated as follows;
Refund amount = Total Sale Price minus full sale price of the non-return item(s).
POSTAGE OF EXCHANGE
NEVILLEE does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.
PLEASE NOTE: Duty, tax and/or shipping costs incurred on an exchange order is at the customers’ expense and cannot be refunded unless deemed faulty by NEVILLEE .
Please direct all return or exchange packages to address on the Returns Form. Email firstname.lastname@example.org prior to returning goods. Please submit in the email, your order number and item you wish to return.
Whilst we take pride in our high quality production process, sometimes things can go wrong during manufacturing. Should this be the case, NEVILLEE will offer a full refund on the item.
Refunds will be processed in the method as the original payment within 5 business days of NEVILLEE receiving the return parcel. Notification will be automatically sent to nominated email address at the time of this transaction.
PLEASE NOTE: NEVILLEE cannot be held accountable for banking institution processing timeframes.
EXCHANGES OR REPLACEMENTS
NEVILLEE offer exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability.
- These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.
- A limit of 1 exchange per order applies, unless product deemed faulty by NEVILLEE in which case a refund will be issued.